This Privacy Policy describes how ResponseRx, Inc. (“ResponseRx,” “we,” “us,” or “our”) collects, uses, discloses, and safeguards personal information. This Policy is based on our operations in the United States and applies to information collected through surveys, website forms, offline interactions, and related services.
We collect personal information that may include:
• First and last name
• Email address
• Phone number
• Information provided voluntarily in surveys, including feedback and contact details
• Publicly available reviewer display name, rating, and review text from Google Business Profile
• Contact information for prospective and existing clients
We collect information in the following ways:
• Through ResponseRx surveys voluntarily completed by individuals
• From Google reviews posted on our clients’ Google Business Profiles
• Through website forms, including demo and marketing forms
• Through offline interactions such as conferences or networking events
We may also use cookies, pixels, and analytics tools such as Google Analytics.
We use personal information for the following purposes:
• Providing services to our clients and users
• Customer support and communications
• Payment processing
• Marketing and lead generation
• Analytics and research
We do not sell personal data or use it to train general-purpose AI/ML models. As described in this policy, we use AI technologies solely for the specific purpose of providing our services, such as generating draft responses to customer reviews.
ResponseRx, Inc. is based in the United States and does not intentionally target or market to individuals in the European Union or the United Kingdom. Therefore, we do not believe we are subject to the GDPR or UK GDPR at this time. If we do process personal data of EU/UK residents, our legal bases would be:
• Legitimate Interest: to provide and improve our services in the nature of provider reviews
• Consent: for marketing communications or activities requiring opt-in
How we obtain and record consent:
• Website Forms: Consent is obtained when a user checks a box or submits a form after reviewing a disclosure. This is recorded in our systems with a timestamp.
• Client Sign-Up: Consent to our Terms of Service and Privacy Policy is a required step in the account creation process.
• ResponseRx Surveys: By voluntarily filling out and submitting a survey, the individual consents to being contacted about their feedback.
We do not sell personal data. We may share data only with our direct service providers that help us operate our services, and only as necessary for that purpose. We do not allow third parties to collect personal data directly from our site or app.
We will share personal data in response to a valid legal order.
We do not transfer personal data internationally. All of our technology stacks are based in the United States.
We retain personal information for as long as a client maintains an active account and for a reasonable period thereafter to meet operational and legal obligations, including financial record-keeping and dispute resolution. Marketing data is retained until an individual opts out or until the information is no longer relevant. Criteria for determining retention periods include legal requirements, contractual obligations, and the relevance of the data to our business purposes.
We implement safeguards to protect personal data, including HIPAA-compliant encryption, access controls, monitoring, and vendor management. We are adopting a written information security policy.
Individuals have rights to access, correct, and delete their personal data, as well as to opt out of communications. Requests may be submitted by phone (855) 600-0585, email hello@ResponseRx.ai, mail 4530-15 St. Johns Ave. #337 Jacksonville, FL 32210, or form submission https://www.responserx.ai. We verify the identity of requesters through email or SMS verification. We do not currently respond to 'Do Not Track' signals but will honor cookie preferences when our banner is deployed.
We do not knowingly collect personal information from children under the age of 13. If we discover that we have inadvertently collected such information, we will delete it promptly.
We may use essential, analytics, and advertising cookies or trackers. Users will be able to manage cookie preferences when our consent banner is deployed.
We do not collect sensitive personal information such as Social Security numbers, driver’s license details, precise geolocation, racial or ethnic origin, union membership, health or biometric data, or sexual orientation.
Information from Google Business Profile To use our services, you must connect your Google Business Profile to your ResponseRx account. By authorizing this connection, you grant us permission to access specific information from your Google Account via Google's API. Our access and use of this information are strictly limited to providing and improving our services as described below.
What Information We Access We access the following types of data from your connected Google Business Profile:
How We Use and Share This Information We are committed to using your data responsibly and transparently.
Compliance with Google Policies ResponseRx's use and transfer to any other app of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements. For more information, you can also review Google's Privacy Policy.
Your Data Control and Deletion Rights You have full control over your data and the connection between your Google account and ResponseRx.
Links to Other Websites Our services may link to third-party websites. We are not responsible for the privacy practices of third-party sites. Please review their privacy policies directly.
Certain services may involve information subject to HIPAA. In such cases, ResponseRx, Inc. acts as a Business Associate and handles Protected Health Information (PHI) only in compliance with HIPAA and any applicable Business Associate Agreements (BAAs). If there is a conflict between this Privacy Policy and a BAA, the BAA will govern with respect to PHI.
Our Privacy Officer, J. Carleton Wilkins, is responsible for overseeing privacy compliance. We do not have a Data Protection Officer or EU/UK representative at this time. This policy is reviewed and updated on a bi-monthly basis.
We will notify users of changes to this Policy by posting updates on our website. If we begin collecting materially new categories of personal data or use data for new purposes, we will first update this Policy and provide appropriate notice.
We are committed to addressing privacy complaints and disputes. Individuals may contact us using the details below, and we will work to resolve any concerns in good faith. If applicable, additional remedies may be available under industry-specific laws such as HIPAA.
ResponseRx, Inc.
4530-15 St. Johns Ave. #337
Jacksonville, FL 32210
Email: hello@ResponseRx.ai
Whether you have questions about the platform, would like to schedule a demo, or want to learn more about how ResponseRx can assist your practice, please don’t hesitate to reach out.
